ANZ has appointed Jennifer Scott as General Manager Digital Transformation and Performance, reporting to Group Executive Digital Banking, Maile Carnegie.
Scott has more than 20 years’ experience in senior finance, strategy and marketing roles in Australia, Europe, the United Kingdom and the United States. Her extensive experience includes as eBay Europe’s Chief Operating Officer Finance, Strategist at Virgin Media and Vice President Finance at Expedia.
In the newly created role, Scott will be responsible for the commercial delivery of ANZ’s digital banking strategy, including strategic partnerships to accelerate an innovative culture across the bank, to support ANZ’s overall strategic agenda.
Commenting on the appointment, Carnegie said: “Jennifer has significant experience in helping organisations improve the digital experience for their customers.
“I’m delighted she will be joining ANZ to help our business better respond to the fast- changing environment,” Carnegie said.
Scott will be based in Melbourne and will commence in August.
ANZ has made several key appointments to aid its digital transformation including former Google Australia MD Maile Carnegie and Woolworths’ chief loyalty and data officer Emma Gray, who was appointed the bank’s first chief data officer.
In May, ANZ announced it is implementing the scaled agile approach to organising and delivering work within its Australian division to respond more quickly to changing consumer expectations.
The bank said it already uses agile to deliver around 20 per cent of technology and digital projects including initiatives such as Apple Pay, and plans to extend the process across the wider organisation.