Amazon parcels can be picked up from select CommBank branches, Stockland shopping centres and Victorian newsagents as part of a new click and collect partnership launched today.
The Seattle-based ecommerce giant has begun rolling out Amazon Hub in Australia, a new network of more than 100 parcel pickup points which it plans to expand to thousands more locations across the country in 2020.
At the Amazon.com.au checkout customers can now select two new pickup options: Locker or Counter. Both are designed to improve the shopping experience by eliminating missed deliveries and to increase foot traffic for local businesses which participate in the network.
The self-service kiosks called Locker, pictured above, have been installed in dozens of Commonwealth Bank of Australia branches in Sydney, Victorian Authorised Newsagents Association (VANA) locations, and Stockland Shopping Centres.
More than a hundred VANA stores in Victoria will also offer the Counter pickup option, with staff in stores retrieving parcels when customers come to collect them.
As soon as parcels arrive at the pickup point, customers receive an email notification with a unique barcode and six-digit code that they’ll use to retrieve their package. Customers have three days to collect their parcel from a Locker and 14 days to collect their parcel from a Counter location.
Delivery to an Amazon Hub location is available for the more than 125 million items sold on Amazon.com.au and works with Free Expedited Delivery and Standard Delivery. The service is available to all customers at no extra cost.
“Since launching Amazon.com.au in 2017, we’ve committed to making ecommerce rooted in low prices, vast selection, and convenience a part of everyday life for Australian customers,” said Patrick Supanc, WW Director of Amazon Hub.
“We’re excited now to partner with large and small businesses in Australia to extend Amazon’s exceptional customer service and innovations in delivery by offering a quick and simple pickup experience.”
According to research from Deloitte, Amazon Australia generated c.$300 million in sales in 2018, which represents a small fraction of Australia’s retail sales. However, the analysts expect Amazon’s local sales will double in 2019.
Amazon’s third Australian fulfilment centre is set to open in Perth later this year, following the launch of its first fulfilment centre in Dandenong South, Melbourne in December 2017, and its second fulfilment centre in Moorebank, Sydney in August 2018.