If IT is the foundation of large organisations, then monitoring IT infrastructure is the insurance. So says Sebastian Krueger, Vice President for Asia Pacific at Paessler AG.
According to Krueger, there are four key ways that organisations can more successfully monitor their large IT infrastructure: Defining points of measurement, network segmentation, building a centralised overview and defining response teams and notifications.
“Large organisations increasingly rely on multi-cloud strategies, diverse applications and complex infrastructures to drive business outcomes and enhance customer experiences,” says Kreuger.
“With the many layers and complexities, analysing performance and reliability is increasingly difficult. IT monitoring should be at the core of IT environments of any size, but observability becomes even more crucial in larger environments that feature more than 1,000 monitored devices and applications.”
According to research by Gartner, business leaders in infrastructure and operations are rethinking their monitoring capabilities, especially as hybrid work increases the volume of data that is running in cloud environments.
“If large Australian enterprises optimise and organise their monitoring better they will save time and money while delivering better IT services to their employees, partners, suppliers and customers.”
Krueger suggests that the first step an organisation can take before it begins monitoring is to define the points of measurement that are included in the monitoring environment.
“For everything they want to monitor, there will be several points of measurement. If they want to monitor devices themselves, they will need to monitor things like device temperature, fan speed, storage remaining, CPU power, or other metrics that might be relevant.”
Organisations can then determine the range of operation for each point of measurement so as to better understand the thresholds that will be monitored. Krueger highlights device temperature as an example of a range that organisations must be aware of before setting up notifications when these thresholds are exceeded.
Segmenting means defining the areas where the monitoring is being carried out in order to reduce the pressure on polling systems across various components of the network.
Finally Krueger highlights the importance of developing and defining the response teams that are responsible for monitoring separate functions of the IT infrastructure.
“To develop a successful IT infrastructure monitoring concept, enterprises should define the user groups according to the areas that they focus on. Then, they need to define notifications for failures in those areas to go to the specific teams that need to know,” says Krueger.
“This sophisticated level of proactive monitoring ensures full observability for enterprise IT infrastructures, allowing them to predict or identify performance problems before they become urgent and ensures that network resources always operate as intended.”