Latest Stories

Is the digital world less competitive?

There has been a riff in the business world about the remarkable market power accrued to Google and others. The point is that we thought the digital world was the ultimate market, and it turns out to be a reversion to the US economy in 1925: lots of muscular brutes, lots of injured contestants. read more...

McKinsey's five rules for CMO/CIO collaboration

As companies work to turn big data into big profits, the CMO/CIO collaboration has become more important than ever — but it remains a relationship potentially full of peril. Now McKinsey & Company, the consultancy has outlined what it describes as the five prerequisites for a successful relationship. read more...

The Omnichannel Chatter Report

Vendor posts rarely rate highly on Twitter — it is one of the odd characteristics of a medium that seems tailor-made for brand expertise. However, Adobe broke the drought this week with a tweet offering three tips to enhance customer interactions, pushing it up to the top of this week’s Omnichannel Chatter Report. read more...