Latest Stories

The Omnichannel chatter Report

Vendor posts rarely rate highly on Twitter – it is one of the odd characteristics of a medium that seems tailor made of brand expertise. However Adobe broke the drought this week with a tweet offering three tips to enhance customer interactions, pushing it up to the top of this weeks omnichannel Chatter Report. read more...

Downunder, Netflix has them all spooked

The Streamco deal announced today between Channel Nine and Fairfax Media is a lot less interesting than the $A100 million headline suggests. But it is compelling to the extent that it reveals how Australia’s big media operators are anxiously scrambling to respond to the looming threat of Netflix. read more...

Incumbency in an age of disruption — managing in rough weather

A great deal is said about disruption, much of it presumptive of Schumpeter’s “gale” — the clichéd “creative destruction” — as a force for good. We don’t tend to think much about those incumbents who have the job of managing in disruptive times. So it’s a breath of fresh air to see a book that has a go. read more...